It`s not just SaaS customer data that needs to be returned as soon as the SaaS agreement has expired or is terminated. The customer will keep the saaS provider`s information confidential. Accordingly, all confidential information of each party should be returned (or destroyed) and confirmation of the destruction of such confidential data (if any) should be in writing. When a SaaS customer terminates the SaaS agreement, they typically switch to a competitor. Often, the SaaS customer needs help transferring their data from the SaaS provider`s system to the competitor`s SaaS system. Such assistance should only be provided in the event of withdrawal of such additional services, on a time and material basis, as such assistance could be time-consuming and time-consuming. Due to the nature of a SaaS contract – the right to access the software for a limited period of time – the SaaS provider should ensure that the customer has the right to access and use the software at the end or end of the SaaS contract. This may seem obvious to the SaaS provider, but often customers do not understand that they are simply renting access to the software until the end of the contract and that no indefinite ownership or use rights are granted to the SaaS software. As part of the SaaS agreement, the customer will have had close contact with key employees of the SaaS provider. In order to prevent important employees from being recruited by your company, you always agree to comprehensive no-pocher clauses in your SaaS contract. These should reflect the duration and geographical limits currently accepted in employment contracts and, where appropriate, financial penalties may be added in the event of non-compliance with the restrictions. At the end of the SaaS contract, customer data should be returned or destroyed.
The SaaS agreement should clearly specify what the commitment is and clearly set the deadlines for compliance. If customer data is to be returned, the format in which the data is to be returned must be subject to prior written agreement. If SaaS customer data is to be returned in a format other than “how to see”, the SaaS customer would have to pay for these additional services on the basis of time and hardware.. . . .